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Shipping & Returns


 

ePacket Shipping

We use ePacket shipping as it is one of the most popular insured shipping methods.

We have found that 80% of orders are delivered within 5 - 10 working days and 99% of orders arrive within 20 working days. When you check your ePacket tracking link, you might notice many packages arrive sooner.

Depending on the destination of the package, customs delays, holidays, and other delays, shipping times can vary.

Once your order is shipped you will receive an email with a tracking number.

Which countries have ePacket shipping?

There is a growing list of countries that are able to benefit from the affordable  ePacket shipping. Updated: October 2017.

  • United States
  • Canada
  • Australia
  • UK & Ireland
  • New Zealand
  • Austria
  • Belgium
  • Brazil
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Israel
  • Italy
  • Japan
  • Korea
  • Luxembourg
  • Malaysia
  • Netherlands
  • Portugal
  • Saudi Arabia
  • Singapore
  • Spain
  • Sweden
  • Switzerland

We ship to most countries. This means shipping times may vary depending on many variables. We will keep you up to date the best we can and supply you with a tracking number once your item has been shipped.

 

All the deets you need on our returns policy…

 We adhere to a 30 day return policy. If 30 days have passed since your order was shipped, we unfortunately cannot offer you a refund. If 3 business days have passed since your order was marked delivered, and you have not contacted us, we cannot process a return. Please contact us as soon as possible to avoid this issue.

We also adhere to a 100% no risk money back guarantee policy. If the product is damaged, lost, or defective, we will replace the item or provide store credit on the spot and there is no need to send the item back to us. In the case of a damaged or defective item, we require photographic evidence and it must be deemed non-tampered damage by our support team.

If you wish to cancel your order, please contact us within 24 hours, we cannot cancel an order after it has been shipped. 

For your item to be an eligible return candidate;

  • It must not be altered in any way, must have its original shipping label
  • Be in the original condition
  • In the same packaging as it was received

Cancellations

If you wish to cancel your order - please contact us. Please be advised that a $10 restocking and handling fee is deducted from the order. Please be sure of your order before you place it. If your order has shipped already - it cannot be cancelled and the item must be shipped back to our fulfillment to receive reimbursement.

Exceptions & sizing

Before placing your order ensure that you order the correct size as per sizing chart. If you are unsure, contact us and we will fulfil any sizing questions.

PLEASE NOTE SALE ITEMS ARE NOT COVERED UNDER SIZING EXCEPTIONS*

If you happen to receive your item and it is too large or small, you may send it back to our returns address. Once it is processed and is verified in reusable condition, the new size is then sent out or store credit is offered. The customer is responsible for return shipping charges in this situation, and stayfitleggings.com is not liable for any postal delays or mishaps which may occur during the process.

To initiate a return, please email info@stayfitlegings.com us with your order number, the item you wish to return, and your proof of purchase. Once this is verified we can work on the return process. 

Please do not send your purchase back to the logistics centre that you received it from. They are a separate entity from our sales/exchange department and your package will not be received, and therefore a refund cannot be offered. 

Refund process

Once we have received your item, it is inspected and processed. We will contact you by email notifying you that we have received your item. At this point your item is still subject to approval to a refund, based on conditions.

If you are approved, then your return will be processed, and a refund will be applied to you.

If you are still having issues, contact us; info@stayfitleggings.com

Exchanges 

If you change your mind about an item, and want something else, we can offer you store credit on the item once we receive the unwanted item back and it is subject to all conditional requirements. The returned item must be in condition for reuse and as stated above.

Shipping to us

To ship your product to us, contact us at info@stayfitleggings.com and we will direct you further instruction. Please do not send the items back to the fulfillment centre - a return cannot be processed at this location. We will provide the address to you via email once we have received your request to initiate a return. When shipping an item to us - it must be marked as 'returned goods' on the shipping slip. Items not marked as returned goods will be returned to sender. Please note we do not provide prepaid shipping labels, the customer is responsible for posting the returned items back.

We are not liable for any items lost in the postal system. If we do not receive your return, we cannot issue you a refund. If we receive the item and it is not in the same state it was sent to you as, we cannot issue you a refund.